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Refund Policy :Galindo’s Bikes and Parts

At Galindo’s Lowrider Shop, we take pride in offering high-quality bikes, parts, and accessories to our customers. Whether you’re buying or selling, it’s important to know the terms and conditions surrounding refunds to ensure a smooth transaction. If you’re selling your Galindo’s bikes and parts, here’s what you need to know about our refund policy and how we make the process easy and transparent for both parties.

1. Quality Assurance and Item Inspection

When you bring your Galindo’s bikes or parts to sell, we conduct a comprehensive inspection to ensure that they meet our quality standards. For a successful sale, the bikes and parts need to be in good working condition. This includes checking for any signs of wear, damage, or missing components. If your items pass inspection, we will move forward with the sale. If there are any issues, we will discuss possible solutions with you, such as repair options or adjusting the sale price.

2. Refunds on Misrepresented Items

At Galindo’s Lowrider Shop, we believe in transparency and honesty in all transactions. If you’re selling your Galindo’s bikes or parts and they are found to be misrepresented after the sale (e.g., the condition, model, or brand is inaccurate), the buyer is eligible for a refund. We offer a 14-day window for the buyer to report any discrepancies. If the bike or parts don’t match the original description, we will offer either a full refund or an exchange, depending on the situation.

3. Returns Due to Defects or Damaged Items

If a buyer receives a Galindo’s bike or part that is defective or damaged during the shipping process, we provide a clear return policy. The buyer must notify us of any defects or damage within 14 days of receiving the item. Once we confirm the issue, the buyer can return the item to us for a refund or exchange. The seller is required to cover the cost of return shipping if the item is found to be damaged or defective.

4. Refund Process and Conditions

For a refund to be processed, the returned items must be in their original, unused condition with all components and packaging intact. The refund will be issued to the buyer’s original payment method after we receive and inspect the returned items. In cases where the parts or bikes were customized or altered in any way after the sale, refunds may not be available unless there is a clear fault with the item itself.

5. Custom Orders and Special Parts

Custom bikes or parts that have been specially made or modified for a buyer are generally not refundable unless there is an error in the order or manufacturing. We highly recommend that sellers and buyers discuss their specific needs for custom orders before finalizing any sale to ensure satisfaction.

6. Restocking Fees

In some cases, a restocking fee may be applied to returned items. This generally applies to items that are non-defective but no longer needed or wanted by the buyer. Restocking fees will be clearly communicated before the transaction is completed, ensuring no surprises for the seller.

Conclusion

At Galindo’s Lowrider Shop, we aim to provide an exceptional experience for anyone selling bikes and parts with us. Our refund policy ensures fairness, transparency, and a smooth transaction for both buyers and sellers. Whether you’re selling a vintage Panhead, a custom bike, or any other parts, you can trust that we’re here to support you every step of the way. If you have any questions or concerns about our refund policy, don’t hesitate to reach out to our team!